First and Foremost- We are EXPATS too! Mark immigrated to the U.S. and has Dutch roots (The Netherlands) and Grace immigrated to The Netherlands from the U.S.! We know first hand what your struggles and questions are because we have been in your shoes. That gives us an advantage over our competitors, because we don’t see you as just another shipment. We see you as a person who needs help, and we have the solution to make your move easier.

We are a small company, and therefore able to provide you with personalized service. You call us, we answer! No automated systems, no crazy robots that make you want to smash your phone, and no transferring to 15 different departments. You get US, the actual person who is going to help you. We care, we help, and we are always there to answer your questions. We pay attention to you and your specific needs! No two moves are the same. We like to talk to you and find out what you need so that we can provide a quote for your specific situation. We don’t want you to overpay for things that aren’t necessary, and we don’t want you to have any questions unanswered.

We want to take the stress out of getting your belongings across the ocean. We are not a company that will just let you fill out a form, collect your money, and let you figure out what to do. We will hold your hand along the way. We pay attention to the movement of your shipment to make sure there are no issues. Our competitors don’t take the time to do that. They take your money, give you a tracking number, and hope they don’t hear from you again until you need something else shipped. We take the hassle out of moving, so you can focus on settling into your new home.

Say goodbye to expensive moving companies and hello to a seamless shipping experience with us.

Better prices, better service, fast shipping, and a stress-free experience! That’s our promise to you!

We ship almost everywhere in the world! Our primary focus is shipping to and from the US and Europe. However, we do ship to and from the U.S. worldwide. Because we are very customer service oriented, we do not ship to some locations because Customs can cause significant delays which are out of our control. We DO NOT ship to South America, Africa, or Indonesia.

We can ship almost anything.

Envelopes– Do you need to send documents that you want to be able to track and guarantee that they arrive? We can do that. Put it in an envelope and we can send you the prepaid label to ship it. And most of the time, we are cheaper than you doing it yourself.

Boxes– We can ship one, two, or as many boxes as you would like. Sometimes you just don’t have enough stuff to fill a pallet, so it makes sense to ship a just a few boxes. We always advise you how to pack and how to manage the weight as well as what boxes to use to make sure that your stuff arrives safely.

Pallets– Do you have a lot of stuff that you want to bring or bigger, bulkier stuff that doesn’t fit in a box? That is where the pallet comes in. Our Pallet Shipping Solutions are designed for those who need a reliable and cost-effective way to transport larger items. By using pallets, we maximize space and minimize costs, ensuring your belongings are secure and well-protected during transit. This method is perfect for expats with bulky furniture, lots of boxes, or large equipment.  Again, no need to load a pallet to its breaking point either. We can ship multiple pallets for you or even ship a half pallet. A half pallet is still the same size as a pallet, but has less boxes, weighs less, and is cheaper to ship.

Luggage– We can ship your luggage right to your accommodation so that you don’t need to drag it through the airport and worry about lost luggage. We recommend Express Service so that it arrives quickly but economy can also be an option.

If you are unsure if your item can be shipped, reach to us and see what the options are.

Are there things that you should not ship?

Most things are common sense but there are some things that may be surprising to learn that you can’t ship. Common No No’s are flammables like perfumes, nail polish etc. You also can’t ship things that are under pressure- so think hairspray, spray deodorant, etc. You can’t ship human remains, perishables, or lithium batteries. No firearms, alcohol, or drugs including prescription medications and possibly over the counter medicines. Contact us with questions.

Here is a direct link to FedEx where you can check what they allow to be shipped. https://www.fedex.com/en-us/shipping/international-prohibited-items.html

***DISCLAIMER***

Please be aware that the shipment will be under YOUR NAME and YOU are responsible for what is inside it. We didn’t pack it and we only know what you tell us. We cannot be held responsible if you shipped something that should not have been shipped and then it gets seized. We review the content list that you give us to make sure it is all allowed so be sure to list everything in the boxes!

We offer various speeds of shipping! ALL of our shipments go by air freight. What does that mean for you? Your stuff gets there quicker. We offer:

Personal Goods:

Express Shipping: 2 business days for Europe (Most Expensive)

Economy: 7-10 business days worldwide (Cheapest)

Commercial Goods:

Express Shipping: 2 business days to Europe

Economy: 5 Business days to Europe

What does that mean for your shipment? The above times are estimated shipping times. Most international shipments arrive Door-to-Door within 7-10 days. Domestic US and Domestic EU are quicker.

If your shipment is international, there is one more piece to the puzzle and that is customs. All shipments must clear customs ENTERING the new country. As long as the paperwork is correct and there is nothing in the shipment that isn’t supposed to be there, it clears in a few days at most.

***DISCLAIMER***

We have NO CONTROL over how long things take at customs. We also can’t control the weather or anything that affects air freight. Shipping times are estimates provided by the carrier.

Here is where things get a little more complicated! The reason for that is, all shipments must go through customs clearance. We do all of the paperwork for you so you don’t have to worry about the stress of dealing with customs directly.

Shipments typically clear customs within a few days, sometimes even the same day that the shipment arrives. HOWEVER- Sometimes it takes longer and there is nothing that we can do to speed it up.

Personal items can take a little bit to longer to clear because additional paperwork is needed from the customer. We provide you with the information that will be required for you to submit directly to customs. If you delay in submitting the information, it will delay your shipment.

There are various things that hold shipments up. Peak shipping times, such as summer and holidays, make a difference in how quickly things clear. Other times, it is because something has not been declared properly by the customer or there is something in the package that shouldn’t be there. Medications or even vitamin supplements are a perfect example of this. There are strict rules about shipping these medicines and supplements.

When you ship through us, we can advise you on what you can and cannot bring. We always recommend when you are going to ship something to another country, to do a search for “Customs Rules for …” and then read what that country specifies for its rules. It will save you time because then when you pack, you know exactly what you can take. You don’t have to worry about us reviewing your inventory and then telling you can’t take something and now you have to unpack your stuff.

And then sometimes “Stuff Happens” and a shipment just gets stuck for no reason. This doesn’t happen very often, but if it does, we can reach out and find out what the problem is. Most of the time, it is just an oversight on the part Customs. Occasionally, it is because there is something that should not be in the shipment. The reality is, if you follow the rules, you should have no problems with the shipment clearing customs. If you do, we are here to help!

***DISCLAIMER***

We are not customs and have ZERO control over their processing time or rules. We cannot be held responsible if your shipment is delayed in customs. We make sure everything on our side is done correctly so there are no issues, but we can’t control other governments!

We use FedEx as our primary shipping partner. We have negotiated the best rates with them and have found them to be the easiest to work with and the most responsive if we have issues.

When you ship with us, you will receive your tracking number directly from FedEx and you will be able to follow your shipment the entire journey.

Not with us! Our clients are always amazed at how much more affordable we are than our competitors. Our reliable air freight services are tailored to meet the needs of expats and individuals who require swift and dependable shipping solutions. We understand the urgency of having your belongings with you as soon as possible.

There are a lot less steps when shipping by air compared to shipping by container. We can move your shipment on short notice or we can plan a date well in advance.

Flexibility is a huge benefit of moving via air freight. For example, if your pickup was scheduled for Monday, but you call and say “I’m not going to be ready for pickup on Monday. Can we do it Tuesday instead?” The answer is YES! We can change the pickup date last minute and ship it for you whenever you need. We can pick up any day through the week excluding weekends and holidays. Container shipping requires advance notice and changing dates isn’t easy or flexible.

On average it takes 7-10 days to receive your shipment on your doorstep in your new country. That’s quite different from the 2-3 months it takes by boat.

With our air freight services, you can trust that your items will reach their destination securely and on time. Skip the lengthy wait times and opt for our efficient shipping options.

Most people that contact us are a bit lost. They have searched  and searched the internet. It is hard to get quotes that make sense, and they get sticker shock (does $15000 for a 20 ft container sound familiar?

We understand the challenges of coordinating transportation in unfamiliar territory, which is why we take care of the entire shipping process for you.

We start with a personalized quote. We like to keep it simple and affordable. We prefer to speak with you on the phone. We realize that you have a lot of questions that need answers and we have answers to questions that you did not even know to ask! We always look for the most cost effective and quickest way to ship for you. This is also a fantastic way to answer all of your questions and let you know what to expect.

It starts preparing for your move. We will advise on what supplies you need and where to get them, help you determine what you want to take, and instruct you on how to pack your boxes and pallets in a smart way.

If you have packed, weighed, and measured your boxes/pallet, we can quote you right away. Most people are not that ready when they contact us. Most people in the initial contact know they have stuff they want to ship but just aren’t sure how to do it affordably! In that case, we will discuss what it is that you would like to ship and together, we will be able to determine your cost. We strive to be completely transparent about pricing. We will give you an initial estimate based off of what we speak about in the conversation so that you have some idea of what to expect in terms of cost.

After the initial conversation, most people realize that our pricing is fantastic and are happy with the personalized service that we offer and want to move forward with the shipment.

WHAT CAN YOU EXPECT FROM US?

• We guide you on where to purchase the needed supplies for preparing and obtaining your boxes and pallets. 
• We instruct you in detail on how to prepare your pallet and boxes for shipping to minimize the possibilities of damage.  
• We guide you through the process of preparing your shipment and paperwork, including how to list your contents for customs.
• Your used personal items are exempt from import taxes and duties in most of the EU. We will guide you through the process of the needed paperwork for customs to make sure you are exempt.
• We prepare the labels for shipping and customs paperwork.
• We will schedule the pickup of the shipment right from your doorstep. We plan around you and we are there to help you anytime you need us. We can have the shipment picked up any day Mon- Fri(excluding holidays) so that YOU can pick the date that’s convenient for you!
• We provide quick service in case of unwanted delays with your shipment.
• We are available before, during, and after your shipment for anything that you may need.

Okay, we got everything done and are ready to ship. Now What?

Once you are ready to move you, let us know when you want your belongings picked up (Monday-Friday). A pick-up will be set up. FedEx, our shipper, will take care of your pickup from your doorstep and then delivers it to your doorstep in your new country. This process usually takes 7-10 days, so you can go on with your life. 

Since we, most likely, do not live close to you, we cannot physically help you pack. However, we are very experienced packers, and we will explain to you how to pack, what to pack and what not to pack. We provide a list of what to get, what the correct boxes are to use, what tape to use, etc.

We do send you a free strap so you can properly strap down your pallet if needed.

We do not offer any third party insurance yet! We are currently vetting companies to find out who offers the best coverage for the best value.

Your goods can only be insured through FedEx for the amount that you list on the Goods Declaration. What this means is: If you list the value of your entire pallet as $500, you cannot claim more than that. Remember that your belongings are used and therefore basically count as “Yard Sale” prices when shipping internationally.

We always say the best insurance is to pack well according to our instruction. Preventing damage is Priority #1!

We highly recommend that you look at Third Party Insurance that covers your items while they are in transit. This is something that we hope to be able to offer in the near future. Since we only work with companies that we trust, we haven’t had enough experience with any of them yet to be able to make a recommendation.

First, Don’t panic. Most issues, if not all, can be fixed.

You will receive automatic tracking through FedEx, so you can keep track of your shipment. If you notice something wrong with your shipment, we will do our best to help you fix it.

We recommend that you contact FedEx directly. Most issues are simple in nature. If not, let us know. We might already know the answer and we have other channels that we can go through to solve any problems quickly.

The good news is we very rarely have any major issues because we process everything correctly. Most times, if there is an issue, it is because the customer failed to declare something to us that wasn’t allowed in the shipment or wasn’t listed on the shipment and we need to provide more information.

We understand the financial pressures that come with relocating, and our goal is to provide a reliable shipping service without breaking the bank.

The problem is that you usually do not know what you will end up with, unless you have packed everything up already, right? We want to take the element of surprise out. We have a very good idea of how to determine cost. Even if you do not have a clue yet, we discuss this with you personally and give you the tools to figure this out, almost to the dollar.

Most of our competitors have shipping calculators on their website. Of course, we have tested their calculators too! We don’t have the calculator because the majority of the time, those calculators are wrong. Most times, they underestimate the price to get you in the door and then the price quickly goes up when you put the actual, full details of the shipment in. Calculators do not know who you are, what you really want, or what you really need. To be honest, you most likely do not know what you really need yet either.

We don’t like setting unrealistic expectations for our customers. We can beat almost anyone out there in price and we would rather give our customers an actual quote that we can stand behind. Even something as simple as taking our advice on how to pack your boxes, can save hundreds of additional dollars in shipping fees. There is a lot more to shipping than just a simple rate.

A personalized quote gives us the opportunity to make sure we get your shipment to you quickly and affordably.

We have been in the shipping business since 2008 and we fight hard for better rates all the time. People like you are to thank for our current rates. The more we ship, the better our rates. This has resulted in the low rates that we are currently able to offer.

We are a small company, with very little overhead. We don’t pay tons of money for advertisements or to rank first on Google. Instead, we have built our company based on word of mouth advertising. It takes time and requires a good product or service, which we have, and that has meant that we don’t have to spend money on ads which keeps our costs lower. We choose to pass those savings on to you instead of keeping it for a higher profit.

You won’t find anything about deposits or commitments on our website because they are not needed. We want you to feel 100% comfortable with us. We are a no pressure company. Moving is stressful enough already.

Once you have completed our list of things to do, we will make paying for your shipment easy too.

You have the option to pay with Zelle, bank transfer, or credit card (add 3.5%). We accept payment in USD, Euros or British Pounds all at current market rates with no mark up. We use www.xe.com to determine exchange rates.

We do require payment prior to shipping. We do not offer C.O.D.

Due to the nature of the business, we DO NOT offer refunds. We have to pay our shipping partners for the service. They do not offer us refunds either. We also don’t collect payment until you are sure that you are shipping with us and everything is ready to go. We don’t require deposits. So if you have paid, it means your goods are on their way!

With that being said, if we make a mistake, of course we want to make it right! We haven’t encountered a situation like this yet because we do pay attention to detail, but we are human so there is always possibility for a mistake to happen. If something does happen, we will work closely with you to find a solution that you are happy with.

I heard that if you move to another country, your items are not taxed.

Yes and no! In your new EU country, your used, personal goods are not subject to tax if you did not live in any of the EU countries in the last 12 months. This typically will require paperwork that needs to be submitted and we will help you take care of this!

The majority of our shipments are between the U.S. and the EU. Please verify what the requirements are for taxes and duties for any other country that you are immigrating to. We can help you with this.

We do not recommend mixing commercial goods with personal goods since commercial goods are subject to taxes and duties. Of course, we do commercial shipping too! Let us know if you have a need for that.

Are there any hidden charges or extra fees that I will need to pay?

If everything is reported correctly, there are no additional charges. We quote an “ALL IN” final quote so there shouldn’t be any surprises. With that being said, Governments of other countries are free to do what they want and we have no control over that. Please be aware that if you aren’t there to receive your shipment, Customs can and usually will charge storage fees. This can also be a charged if they request additional paperwork from you and you fail to supply it in the required amount of time. We are not liable or responsible for these fees. The customer is responsible for any storage fees. Most, if not all, EU countries charge a one time 40 Euro fee directly to the customer for declaring your used goods into the country. This is also out of our control and you will pay them directly.

As far as Expat Shipping, we currently focus on shipping by air only. Air shipping has too many advantages over container (ocean) shipping. It is a much faster way to ship and is usually cheaper. We do not move complete households unless everything is palletized.

Are you missing something from the U.S.? Are your favorite brands not available where you live? We can fix that!!

We have a few different options.

Option 1: Give us a list and we will buy the items for you, package them, and then ship them to you. There is a small surchage that we have to apply to cover our time. Basically, we are your personal shopper! How’s that for luxury service!!

Option 2: You buy the items yourself and have them shipped to our business location. We will then box the items up and ship them to you. Consolidating your purchases and shipping them as one shipment saves a lot of money. We also make sure that all paperwork is correct and that you will receive your shipment without any delay!

Option 3: Do family or friends want to ship you a care package directly or send you gifts for birthdays or Christmas? We do all of the paperwork and send them a prepaid shipping label. They put it on the box and we have it picked up. We make shipping easy for your family and friends! No more waiting in line at the post office or even making trips to the post office. What about pricing? Decent sized packages are even cheaper than USPS priority shipping and with our FedEx service, a lot faster too!

We can send your luggage to your accommodation ahead of time so that it is there, ready and waiting for you when you arrive. We do recommend choosing our Express Shipping for this. It makes life so much easier when you can just go empty handed to the airport, arrive at your destination, and just walk right out to the taxi without any worries about luggage. Please reach out to us for more details about this service.